• Six Sigma Yolu
  Pete Pande, Robert Neuman, Roland Cavanagh
  Klan Yayınları, 2003
  
  
• The Six Sigma Way
  Pete Pande, Robert Neuman, Roland Cavanagh
  McGraw Hill, 2000
  
  
• Corporate Renaissance: The Art of Reengineering
  Kelvin F, Cross, John J. Feather & Richard Lynch
  Blackwell Business Publishers, 1994
  
  
• Statistical Methods for Quality Improvement
  Hitoshi Kume
  The Assoc. for Overseas Technical Scholarship, 1985, (3A Corporation)
  
  
• Visual Statistics
  Jack Frankel, Norman Wallen, Enoch I. Sawin
  Allyn & Bacon, 1999
  
  
• Statistical Process Control, 2nd edition
  Leonard A. Doty
  Industrial Press, Inc., 1996
  
  
• Statistics: A Self Teaching Guide
  Donald J. Koosis
  John Wiley & Sons Publications, 1997
  
  
• The Cartoon Guide to Statistics
  Larry Gonick & Woollcott Smith
  Harper Perennial, 1993
  
  
• Process Management To Quality Improvement
  Gary Born
  John Wiley & Sons Publications, 1994
  
  
• How To Make Meetings Work
  Michael Dolye & David Straus
  Jove Books, 1976
  
  
• Process Innovation: Reengineering Work Through Information Technology
  Thomas H. Davenport
  Harvard Business School Press, 1993
  
  
• Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers
  Kristin Anderson & Ron Zemke
  American management Assoc., 1995
  
  
• The Team Handbook
  Peter R. Scholtes
  Joiner & Assoc., 1988
  
  
• The Team Memory Jogger
  A Goal/QPC - Joiner Publication
  www.goalqpc.com
  
  
• Six Sigma for Financial Services
  by Rowland Hayler of Pivotal Resources and Michael Nichols of Nichols Quality Associates